Philadelphia-based Comcast’s much maligned customer service has taken another hit. This time a California man claims a cable TV billing dispute caused him to lose his job with PricewaterhouseCoopers.
The man disputed a charge of $312.50 on his cable bill shortly after Comcast acquired Time Warner Cable, which provided the man’s cable service in Northern California.
He unsuccessfully attempted to resolve the issue with Comcast customer service representatives on several occasions. Unbowed, he contacted Comcast’s corporate office in Philadelphia.
During his conversation, he mentioned where he worked and that PricewaterhouseCoopers has a $30 million contract with Comcast.
That call got action, but probably not the kind he was looking for.
Comcast informed PricewaterhouseCoopers that the man invoked its name, a claim the man denies. The company launched an ethics investigation that resulted in the man’s termination.
Comcast denies that it ever asked that he be terminated.
The man has since sent a letter to Comcast asking for $100,312.50 and an apology. Otherwise, he says he will sue.