TIGTA weighs in on IRS performance — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

TIGTA weighs in on IRS performance

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The Treasury Inspector General for Tax Administration (TIGTA) has released a new report on 2014 tax filing. No. 2014-40-07, 9/14/14). Notably, the average tax refund was $2,696, up from $2,656 in 2013. The IRS received about 135.5 million tax returns by May 2, 2014, up from 133.8 million tax returns in 2013.

Although TIGTA generally commended the IRS, there was one glaring negative. The IRS answered about 41.5 million phone calls from taxpayers on its toll-free assistance lines through May 3, 2014, down significantly from 55.4 million in 2013. Also, it assisted approximately 6.5 million taxpayers at its Taxpayer Assistance Centers (TACs) in Fiscal Year (FY) 2013, compared to an estimated 5.6 million in FY2014.

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