"I'm just sorry I didn't take Ken Blanchard's advice."
The Manager's Role in Creating - and Correcting -
It's not often that one of our webinar speakers sends out a long-distance dedication, but that's just what Dr. Rebecca-Staton Reinstein did to illustrate the urgency of her message. A woman named Evelyn came to work for Rebecca many years ago, and somewhere along the line Evelyn's performance began to slip.
"At each point in her decline, I had a choice," Rebecca told the room, "and at each point, I made the wrong one." And so she dedicated this session to the employee who made her see that when it comes to improving another's performance, there's one question you absolutely must ask yourself at every step: Does this action move me closer to, or farther from accomplishing my mission? It is the mission of restoring excellence that is utmost, not personal goals or personal feelings, and not becoming a buddy ag...(register to read more)