Happy receptionists make a good first impression on clients, say execs at Ruby Receptionists in Portland, Ore., who are trying their best to keep their staff of virtual receptionists smiling.
One of the company’s core values is “fostering happiness.” To that end, it hosts quarterly games and competitions reward employees for creating meaningful connections with clients and their customers—even though they might never meet in person.
Each employee has a “smile file,” into which compliments from clients, co-workers and bosses are deposited—and then those kudos get cc’d via email to everyone in the company. Receptionists routinely receive handwritten thank-yous from higher-ups for good work. And a “happiness journal” program dangles the chance to win a trip to Hawaii to employees who keep positive experiences top of mind.
In addition, the receptionists may take a five-week, paid sabbatical after five years on the job.
Contact: Jill Nelson, (866) 611-7829.
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