Being part of a remote team can be difficult for even the most skilled administrators. Success in this role requires clear and, strong and a culture of accountability.
We reached out to companies with remote staffs to get some of their best advice for assisting remote teams. Here’s what they had to say.
1. Spend some time together. The only way to really know your remote team is to spend some time with them, says Veselin Stoilov, owner and CEO of StivaSoft, a Web development company. Spending time with team members will help you better understand your co-workers’ idiosyncrasies.
2. Be patient. “You will often find that even with today’s technological tools, it will take you more time to explain something to your remote team than to the people who stand next to you,” Stoilov says. “Be prepared for that and give it enough time.”
3. Create a virtual watercooler. Develop a virtual working environment that mimics a traditional office and keeps everyone in touch with one another by setting up a virtual watercooler to serve as the team’s hub, suggests Carrie McKeegan, co-founder of Greenback Tax Services. Find tools to keep your team talking and give them a space to collaborate, share information, talk about best practices and how-to’s.
4. Recognize work well done. “Frequent recognition is critical,” McKeegan says. “Make time to recognize excellent work and to share testimonials and satisfactory feedback you receive from clients or customers with the team.”
5. Use communication to build trust. “Make an effort to constantly stay in touch and to create a level of trust based on expectations that you and your team feel accountable to,” said Craig Wolfe, president of toy company CelebriDucks. “Everyone must clearly understand what is expected of them. In the end, you have to treat your remote co-workers the same as any co-worker in your immediate vicinity. That means a high level of respect, understanding and clear communication.”