Because introverts and extroverts learn differently, customize your training strategy. A one-size-fits-all approach rarely works for everyone.
Extroverts tend to talk more than others in meetings. Their comments often carry more weight than the views expressed by silent clams.
Why? The opinions of talkative individuals tend to prevail. Groups might perceive extroverts as more forceful.
With that in mind, don’t let the most outspoken people dominate. Prompt quieter participants to chime.
Assign introverts to lead exercises and role plays. If you ask for volunteers, you’ll wind up with your most confident loudmouths repeatedly dominating the proceedings.
Have trainees form breakout groups. Then circulate among the room and ensure that extroverts don’t muzzle their less vocal peers. Because some introverts aren’t as comfortable collaborating on teams, support their efforts and urge them to speak up.
Another way to let introverts make their voices heard is to draft a clear agenda and distribute it in advance. That way, bashful individuals can prepare their remarks with care.
Introverts may not like to speak extemporaneously. By distributing a detailed agenda ahead of time, you give them a chance to formulate their ideas. Otherwise, you might spark a verbal free-for-all in which the most aggressive talkers drown out others.
— Adapted from Low-Hanging Fruit, Jeremy Eden and Terri Long, John Wiley & Sons.