Q. I don’t seem to be able to use the Screenshot or Screen Clipping tool. It doesn’t capture anything. What might be the problem?
A. If you have applications with security features that prevent taking screen shots or selecting information for copy and paste, you will not be able to use your Screenshot or Screen Clipping tool. Even if you don’t intend to use a screen or clipping from the protected application, you will still be able to use the feature. Close down all applications, reopening only those you need to accomplish your task. This might also surface if you have an email message window open for which the “do not forward” feature has been activated. This, too, will prevent the use of those tools.