The words you speak tell others about who you are and what you value. Anita Bruzzese shares how you can use your words to sound like a leader.
• Speak the truth. A great leader never lies to employees but also doesn’t disclose confidential information. Leaders may say “That’s not something I can discuss” before switching topics.
• Talk with confidence. Using words such as “so,” “you know” and “like” while talking doesn’t communicate confidence. Instead, solidify your speech by being specific and speak with clarity and confidence.
• Be courteous. Respected leaders show respect to others. If you find yourself cutting others off in midsentence or forgetting to say “please” and “thank you,” you may be setting yourself up to lose the respect of your employees.
• Use powerful body language. To avoid sending the wrong message, don’t check your email while talking to a co-worker or look at your phone while in a meeting.
• Speak up. Your listener should be able to clearly hear your words. If you’re constantly being asked to repeat yourself, chances are you’re a mumbler and you should work to change your speaking volume.
• Vocalize to where they are. If you’re talking to a customer or co-worker, don’t use inside jargon that they don’t understand. This type of communication alienates your listener and is a waste of time for all involved.
— Adapted from “10 Reasons You Don’t Sound Like a Leader,” Anita Bruzzese, Intuit’s The Fast Track blog.