Hiring salespeople? Go for the really snooty ones — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Researchers at the University of British Columbia found that “rude sales associates can actually drive sales” in luxury retail settings. The theory: Brush-offs from snobby clerks may increase customers’ desire for acceptance, motivating them to spend more than they would have otherwise.
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