Researchers at the University of British Columbia found that “rude sales associates can actually drive sales” in luxury retail settings. The theory: Brush-offs from snobby clerks may increase customers’ desire for acceptance, motivating them to spend more than they would have otherwise.
You work so hard to make a favorable impression on job candidates. But what happens when they show up for work? How are you handling the employee’s first hour, first day, first week and first months on the job?...Click here to find out more.