How much time does the average manager spend resolving conflict between workers? Surveys and studies differ, but it's a lot — between 20 and 40 percent, or one or two full days every work week. This meansmay be the single most common supervisory task faced by managers and team leaders.
Of course, conflict happens for many different reasons, each calling for different strategies from managers. And conflict isn't necessarily a bad thing; differences of opinion can motivate the team toward better decisions and stronger results. It's almost never a good idea to try to avoid or ignore conflicts between team members; the differences won't really go away, and you'll miss an opportunity to help the team grow and learn. But it's true that conflict can place a big drain on your time and energy.
Here's some proven advice to help you create a team that moves forward and can manage its own conflicts.