Jack walked into Maria's office and firmly shut the door behind him. "We need to talk about my paycheck," he told his manager. "It's smaller than normal. I assume I didn't get paid for Veterans' Day — even though I really was sick the day before. Here's the note from my doctor."
Maria nodded. The organization had recently adopted a policy to curb an outbreak of "holiday flu." If you missed the day before or the day after a holiday, you didn't get paid. No exceptions. Maria thought this policy was unfair, just as Jack now did. But she also knew it was an attempt to solve a real problem.
No managers like to enforce policies they don't support themselves. But doing so is an essential skill for team leaders. Here's how Maria handled the issue with Jack:
- Talk to your own manager, if necessary. While Maria felt she could articulate the reasons behind the policy in general, she wasn't exactly sure how to respond to Jack's actual...(register to read more)