You're the new manager of a design workgroup. You're looking forward to a new set of challenges, but are nervous about supervising several employees who are older and more experienced than you. But your manager seems to have faith in you, and at first, so do your new employees.
In fact, one of them, Tad, has taken you under his wing. He's been eager to show you around and tell you the ins and outs of how to really get things done. His advice has been genuinely helpful, and his attitude couldn't be better — until you corrected his work.
Tad had sketched a layout to the wrong scale, so you called him in for what you thought would be a straightforward conversation. But instead of agreeing to make the changes, he stiffened a bit, then said, "I've been working on this account for three years, and I know how these people work. They're going to futz around with this for a few days, and then tell you they want it the way I've done i...(register to read more)
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