You've got people working rotating shifts, others on flex time, and everyone with individual vacation plans. You're short-handed, with your best workers tied up on special assignments and temps handling key tasks. The daily schedule is a mess, and you're tearing your hair out trying to make sure the work gets done.
Sound familiar? If so, you might consider creating specialized "assignment desks." That's how many enterprises make sure they maintain all areas of expertise and service regardless of team or schedule changes. Here's how to put this idea to work:
1. Decide what desks you need. Each desk should handle at least one of the critical processes that determine the success or failure of your team's work — some set of tasks that must be done, without fail, by somebody on each project, and usually by somebody who's well versed in the specifics of your work and your workgroup. Often, these critical processes reflect the flow...(register to read more)