Helping employees with personal problems

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in Leaders & Managers,People Management

Barbara has often called Roberto one of her best employees. But in the last three months his performance has shown a serious decline. At first, it was only tardiness and absenteeism. More recently, his accuracy has begun to slip. Through the grapevine Barbara found out that Roberto has been having problems at home.

Suspecting that an employee's performance is suffering due to personal problems is one of the toughest situations a supervisor can face. Here's some advice that can help:

- Express concern and support. Let your team member know that you've noticed his or her recently diminished performance and are worried about the change from long-established behavior. Add that your personal and professional concern makes you willing to provide as much help and assistance as you can.

"I've always been proud to have you on my team, Roberto," Barbara told him. "That's why I'm so distressed to see your performance fall so far below ...(register to read more)

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