A typical day for team leader Yolanda Clutter begins with helping some of her people clock in, because their cards don't work. Then she tackles the usual paperwork — completing production reports from the night shift, filling out absentee reports, ordering supplies, and so on. Before she can get through all the forms, she's usually interrupted by an emergency or two — like dealing with balky equipment that Yolanda remembers how to fix from her days on the front line.
Between the paperwork and emergencies there are plenty of errands, like getting more supplies for employees who have run out. With all this going on, Yolanda has little time to think about bringing the kinds of change to her work — improving quality and customer service, involving her people more in decision-making and making them a stronger team — that she knows are important to her own manager and those above that. Or does she?
Obviously, the answer is "No": t...(register to read more)