Almost every organization, regardless of industry, views excellence in customer service as essential to its success. Those customers may not be outsiders: "internal customer service" has become just as important to managers and team leaders. But many supervisors find it challenging to guide and coach their teams in internal customer service. Here are some tips that can help:
- Make sure your team members know who their internal customers are. Supervisors often are advised to make internal customer relationships their responsibility, and to not allow other teams to bring requests directly to their employees. This is a good way to reduce distractions that may slow your team down, and it's often the best way to make sure you actually stay informed about what your team has been asked to do (and how well they're doing it). But make sure, if you are the sole point of contact with other teams, that you introduce these internal cust...(register to read more)
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