When a worker resists change

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in Leaders & Managers,People Management

Tad was puzzled. Glen was one of his best workers, always ready to pitch in extra effort to meet production deadlines on the shop floor. But now that Tad's firm has finally acquired new production equipment — which would let Glen meet his targets in half the time — Glen is balking at learning to use it. "Someone's still gotta know how to use the old stuff, right?" Glen jokes. But Tad knows there's more to it than that.

It's not unusual for workers to resist new responsibilities. Sometimes, what drives this resistance is not fatigue or laziness or resentment, but fear — of change and of failure. Tad was confident that this described his situation with Glen. Here's the approach he used:

-Assure the employee — but define the issue. Change often makes employees wonder if what they were doing before was good enough. Convey your confidence in the employee's abilities — both to do their jobs the old way and to master the new way. B...(register to read more)

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