"With today's dizzying proliferation of communication technologies, it's easy to imagine a time when we won't have to meet 'in person' to conduct business. Yet face-to-face communication has taken on more importance than ever."
Thus begins the introduction to Face-to-Face Communications for Clarity and Impact, an outstanding little book that's part of the "Results-Driven Manager" series from Harvard Business School Press. In concise articles (collected from other HBSP publications), Face-to-Face Communications covers a variety of skills and situations to help managers, because "skilled face-to-face communicators achieve astonishing outcomes that benefit themselves and their companies." Here's a sampler:
"Mastering the Art of Persuasion"
Contributor Betty Marton offers advice for readers seeking to develop this essential component of:
- Connect emotionally. "Good persuaders have an accurate sense of their audience...(register to read more)