"Isn't Bernard here yet?" asked Ada. "Or have I forgotten which days he's coming in?"
Michelle growled. "He's supposed to be here by 9:30 every morning, and he isn't. Give 'em an inch, I guess."
Ada looked at Michelle blankly. "Um, didn't you leave at 3 p.m. yesterday, and at least once last week?"
"Well, I had a good reason," Michelle protested, though she knew Ada wasn't buying it. "Besides, there isn't a single member of this team who's working the hours they're supposed to."
"Uh-huh," said Ada. "Which is why I didn't write you up. I know this is an issue for the team, not for each member. But I'm not letting it get any further out of hand."
No matter how responsible your employees are, if the team as a whole picks up bad work habits, it's hard for you as a manager to break them one person at a time. Here's what Ada decided to do:
- Understand the problem before finding a solution. When Ada first broached the subject ...(register to read more)
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