It's not necessarily a bad reflection on you as a manager when one of your team members starts looking for a new job. This is a situation where your skills can really come to the fore — for the employee, the department, the organization, and yourself. Here are the keys to making the most of this situation:
- Address the employee's discontents. If the employee has told you he's looking for a position elsewhere, it's fine to allude to that fact. And if you've received a call for a reference check, it's okay to let the employee know you've taken that call (but you don't have to go into any detail about what you did or didn't say). The key is to distinguish between the issue of the person's next job, whatever it may be, and the job that is still to be done for as long as he's employed in your organization.
Talk with the team member directly (and privately, of course) about potential improvements both in her performance and in th...(register to read more)