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Help teams solve their own problems

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in Workplace Communication,Workplace Conflict

"I don't understand," Inez asked as Sebastian stirred his coffee. "They're all grown men and women."

"For whatever reason," he replied, "they're accustomed to whining to the boss about every little thing. I suppose others don't mind this, but it's definitely not my style."

Inez shook her head. "Then why do you put up with it? If you refuse to referee their disputes, they'll stop expecting you to."

Sebastian sighed. "But when? Can I wait for someone to decide her partner doesn't really smell bad?"

Inez stifled a laugh. "I wish it were a joke. But that's the kind of dispute I have to resolve. If I don't, they won't, and the team falls apart."

Solving work-related problems is a team leader's bread and butter. But what about those issues that you'd expect team members to handle on their own? Here's how you can take "referee" out of your job description:

Bring disputes before the team. It annoyed Sebastian to have to interven...(register to read more)

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