Think about "effective problem- solving." What does it look like on your team? How do you define success? How long does it take? How often does it happen?
The picture you just conjured up in your mind of "effective problem-solving" may, in fact, be very different from what happens on the most effective teams. If you envisioned quick and decisive action by a team that, guided by strong, rapidly settled on a workable solution, you're on the wrong track, says author and consultant Michael West in Motivate Teams, Maximize Success (part of the "Positive Business" series from Chronicle Books).
"There are two important preliminary stages to problem-solving: the exploration of the problem, and the generation of constructive ideas for solving the problem," West writes. "Often, when teams fail to find creative solutions to problems, it is because they have overlooked or underplayed the initial exploration stage, concentrati...(register to read more)