Leading Teams: Turning a workgroup around

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in Leaders & Managers,Team Building

Imagine you're newly assigned to lead a critical unit within your organization — only to discover a long backlog, high turnover, high absenteeism, and low morale. That's what happened to Eunice, whose team oversees critical compliance and documentation functions for a major government agency.

She waded in to solve the problems with a rare combination of high standards and highly individualized relationships with each person on her team.

In four years Eunice has consistently earned high performance ratings and won numerous incentive awards. The backlog is gone, and morale has risen to the point where no one wants to leave her team. In fact, she's had to push some individuals to take career advancement opportunities they've been offered. Here are a few methods Eunice uses:

Set and maintain high standards. Faced with a mountain of overdue work and a series of productivity problems, Eunice opted for higher rather than lower qual...(register to read more)

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