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Coaching undependable workers

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in Leaders & Managers,People Management

"No, we haven't set up the VBC meeting yet," Roger told Dan with obvious irritation. "You asked Andy to handle the arrangements, remember? Of course it isn't done."

"Why not?" Dan asked.

"Well, the first day he had to finish up another assignment, and the second day he was out unexpectedly, and the third day he just forgot, and the fourth day he called the conference center but nobody called him back, and so on," Roger replied. "Would you like me to do it instead? I can always use the overtime."

"Well, no, I'd rather Andy do it," Dan responded. "We know he can do it; it's not like he's never done anything right. I just wish he were more ... consistent."

"You mean dependable," Roger said. "If it were my call, he'd be hanging his hat elsewhere."

But Dan knew that in the long run, working with Andy was a better investment than starting over with a new hire. Here's the strategy he used to coach his promising but undependable...(register to read more)

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