When illness strikes a family member, worry and stress can hurt job performance. Xerox helps employees manage complex diagnoses with a patient advocacy program.
Employees who use the company’s Health System(HSM) program can get information about conditions, specialists and hospitals, and treatment options for relatives or themselves.
Xerox had used HSM on an ad hoc basis until July 2006, when the company began offering it to all employees. “We don’t know everyone who has a problem, [so] we need to make this broadly available for all employees,” Benefits Director Larry Becker says. In its first six months, HSM got calls from roughly 2% of Xerox’s 24,800 U.S. employees.
It costs Xerox about $500,000 to offer the program, and Becker says it’s the company’s best. “When someone gets really sick, the two questions they ask are: Who should I see, and where should I go?” he says.
Contact: Larry Becker, benefits director, firstname.lastname@example.org
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