Brian ducked into Sophia's office and quietly closed the door behind him. "Sorry to interrupt, boss, but ... it's about Janice. She just barked at me again when I asked her if the orders were ready to be delivered. I mean, I was just asking—"
Sophia smiled. "I know, Brian. I heard you. You were very polite. And she wasn't. And there was a customer standing right there."
"Thanks, boss. I mean, I'm sorry that she's going through a rough time right now—"
Sophia didn't know this. So Brian filled her in that Janice was in the midst of a messy breakup with her boyfriend. "But, you know, we're not talking tragedy here. I've worked with people who've had far worse things happen to them, and they were still professional."
Are you ever in a bad mood at work because of something that happened at home? Of course this happens to you, and to all of us. But when team members' personal problems affect their work on an ongoing basis, it c...(register to read more)