As a front-line manager, you need to watch the bottom line—which means not only encouraging productivity but preventing waste.
Watching out for carelessness, disorganization, low morale or even excessive excitement can help you keep a lid on wasteful behavior. Here's a strategy for tackling the issue with your team:
Describe the wasteful behavior exactly. Avoid general statements like "It looks like you're making too many long-distance phone calls." It's better to pinpoint the problem: "You've been making about 30 percent more long-distance calls than the other claims specialists." A clearer picture of the problem means clearer options for solving it.
Discover the reasons. It's tempting to overlook this step, particularly if the behavior seems trivial or obvious. But this deprives you of a chance to work with your team to examine your work processes. Simple problems like wasting paper can be symptoms of much more important a...(register to read more)