"If you're not good at relationships, you can and will fail." That's according to change-consultant Morris R. Shechtman, author of Fifth Wave : The Internal Frontier. "When you care enough about people to invest in a caring, honest, challenging relationship with them, you breed accountability."
For too many managers, Shechtman says "accountability" is just a buzzword—a fancy way of saying people need to get their ordinary work done. True accountability, he writes, is a mindset where employees don't just seek to meet their bosses' short-term expectations, but care about, and take responsibility for, the overall health, growth and success of the enterprise. Here are some of his insights:
"High expectations and challenges, not complacency and coddling." Assume that your people want to learn, grow and be challenged, and don't be afraid to raise your expectations of your team (and yourself ) every day. "If yo...(register to read more)