Despite what we've learned in recent years about "emotional intelligence," it's still hard for many managers and their teams to give feelings and emotions their proper due in the workplace.
We all know that wherever there are people, there are feelings, and they don't come with an on/off switch, and they can't be left at home. But dealing with emotions is nonetheless uncomfortable in the work setting. When confronted by strong feelings in the workplace, we feel they're unprofessional, out of place within the team, or simply wrong.
In reality, though, emotional factors are just as commonplace and important as any other human factors in the workplace, and managing people means knowing how to respond to their emotions. Here are some facts that can help:
• Emotions are real. We've long been conditioned to believe that emotions are different from "facts" that can be considered "objectively." But emotions, of course, are facts. Wh...(register to read more)