"I discovered that one of my employees was a recovering alcoholic. His stories of his earlier life and how his wife stood by him through the worst of it spoke of tremendous courage and character. I already liked and respected this man, but even more so with this understanding."
"I found out that one of my employees, who could have been a professional model, had taken a serious fall in college. It temporarily paralyzed her and came close to permanently disfiguring her. Overnight she went from a self-described cocky cheerleader to a shy, introverted woman, terribly sweet and easy to take advantage of."
Even though we work with our employees all day long, we often know less about them than about celebrities we've never met. While it's intriguing to speculate about the lives of the stars, it's far more rewarding for managers to learn about the lives of our employees.
Learning your employees' stories is essential to leading them...(register to read more)