Even the best employees have their misunderstandings and mistakes, and smart managers know that ignoring such natural events can turn them into team performance toxins. But it's often not easy to turn your misgivings into action. Here's how to maintain a healthy communication environment and get over any resistance to confront employees:
Pay attention to symptoms. Sometimes the need for a conversation may be glaring, as when your boss or a colleague brings a performance problem to your attention. But it's better if you notice a problem before others do.
Pay attention to your own warning signals and intuition. Don't talk yourself into believing that a problem will resolve itself, or isn't worth addressing directly, or worse yet, doesn't exist at all. The price of not dealing with a potential problem now is having to manage a full-blown crisis in the future—one that leaves behind scars on team morale and cohesion that take yea...(register to read more)
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