This has not been a good day. You've just refereed a conference-call blowout between a trusted team member and a valuable independent contractor—who hung up in a huff.
Your team handles corporate meeting planning for an upscale resort and conference center. The small but dedicated team excels at taking on multiple roles and providing sterling service to powerful corporate clients.
But you haven't had a good creative person to make settings for events that your clients won't forget. So when Lisette, formerly with a famous and elegant hotel downtown, decided to go freelance, you jumped at the chance to use her skills.
Lisette's work has been consistently above par and often spectacular. Though you contracted with her without consulting the team, she's been welcomed by most of your people. The exception is Byron, who coordinates room setups and scheduling, and who—though he hasn't talked to you directly about it—acts as if ...(register to read more)