For the past three years you've supervised a key department of a small enterprise. You like the job and your co-workers—and you'd like things to stay that way.
But your boss, Mike, has been unhappy about the performance of one of your fellow managers, Edwina. She's been doing a decent, dependable job for a long time—certainly longer than Mike, who has been with your enterprise for less than a year.
But Edwina has been resisting almost all the changes Mike has tried to introduce. At one meeting on employee involvement she said, "You're asking me to throw away all my years of experience in favor of the half-baked ideas of someone fresh out of some two-bit technical school—and I'm not going to do it."
Edwina's outspokenness and resistance to change are running headlong into Mike's eagerness to make a big impact at the enterprise. You see value in both positions. There have been some impressive improvements in the department...(register to read more)