Kathy is the half-time secretary for a small office. She's enthusiastic about the goals of the enterprise and likes being a part of it. She files quickly, types quickly, corrects grammar and spelling mistakes in copy given to her, and catches her own typos. She's effective on the telephone and welcomes visitors and callers warmly, makes them feel she's interested in their inquiries, and answers their questions in a professional manner.
Sounds like the perfect employee? Well, her manager Alan doesn't think so. "It's not her skills," he says. "They're fine. The problem is her attitude. She always insists on having things her own way. She's just not cooperative.
"After she'd worked here for a while, for instance, we moved her start time from 8 a.m. to 10 a.m. because it was too hard for her to get up early. Now she comes in around 10:30. She asked me to leave her a list of the day's priorities each morning, which I do every da...(register to read more)