Traditional systems for evaluating and rewarding workers are usually based on individual achievement. But this approach can lead to divisive, counterproductive competition within your team. Instead, why not adjust the work environment in the opposite direction—encouraging and rewarding people for becoming more "we" oriented?
Let's see how Sue Finch, a manager in an insurance company's back office, uses six basic guidelines to strengthen the "we" attitude within her work group. You can easily adapt her approach to strengthen your own team's performance. Here's how:
Measure "we" spirit. Sue believes that whatever you measure tends to improve, if only because you're paying attention to it. To help gauge the strength of her team's "we" spirit, she keeps an informal monthly tally of several key indicators, including:
- Gripes or complaints she hears about co workers (fewer is better).
- Compliments from one team member about ...(register to read more)