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Can practice make a worker less perfect?

by on
in Leaders & Managers,People Management

You hang your coat on the rack and glance at your inbox. Sure enough, there's the product satisfaction survey Ishmael conducted for you. As you expected, it's an immaculately prepared report, neatly bound, with evidence of Ishmael's effort and expertise on every page. Unfortunately, it took two weeks of his time—far more than it's worth.

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