"Something is definitely wrong," Arnold said. "I can't put my finger on it, but morale in my department is way down right now. Can a whole group of people get depressed at the same time?"
Sharon laughed. "It can't be all that bad. Just a couple of months ago you said things were going great."
"I thought they were."
As Arnold talked further with Sharon and with other trusted advisers within the enterprise, he realized that some aspects of his team's performance were, in fact, not as bad as he had feared. His people were committed to getting their work done, and they seemed to approach most tasks with a positive attitude. They also seemed to express their opinions and suggestions very openly. He felt that his own efforts to praise good work and welcome new ideas were paying off.
Arnold had to admit, however, that other factors needed to be strengthened to improve overall morale. Employees were often not cooperative with ...(register to read more)