Question: "One of my co-workers is a very good employee, and usually very friendly, but wow, when anyone makes a mistake or doesn't quite perform to his liking, he is totally brutal and unfair in his criticism—always out of their earshot. How do I tell him gently that everyone who makes errors isn't an 'idiot'? And why is it that people always overlook their own mistakes yet blast everyone else for theirs?" - Gemma, Facilities Reservations
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