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7 tough clients … and how to win them over

by on
in Leaders & Managers,Leadership Skills

Every company has a handful of clients who demand a disproportionate amount of attention, constantly question your decisions or just plain drive you crazy. What can you do?

Mend it, don’t end it.

“There may be the occasional need to fire a client, but for the most part, you can salvage those relationships. It’s just a matter of mastering some basic relationship rules and putting them into practice,” says Andrew Sobel, author of the new business book, Power Relationships.

Here are seven types of PIN (pain-in-the-neck) clients and strategies for dealing with them:

1. The Boundary Pusher. Clients like this perceive no boundaries around you and your work. They will call and email you at all hours, expecting an immediate response. They don’t distinguish between something that’s truly urgent and a simple “to do.” They invade your personal life and leave you feeling swarmed and even overwhelmed.

The prescription: Draw clear lines ...(register to read more)

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