Leading Teams: Smoothing personality clashes

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in Workplace Communication,Workplace Conflict

You've probably worked with someone whose very presence is an irritant. The cream in your coffee curdles if he gets too close. He has poor taste, bad manners, terrible judgment. This kind of personality clash is bad enough if the two of you are co-workers, but it's even worse when you're the manager. You have to be concerned about the atmosphere and productivity of the whole team, so you need to step back and do something constructive. It's often not easy.

Personality clashes usually stem from habits or behavioral patterns that aren't appropriate for the job. This same person—let's call him George—may talk too loud, intrude, exaggerate and be rude to customers, all the while thinking of himself as an energetic, hard worker. But the negative impact he has on the whole team is a serious handicap that takes away from whatever his individual results may be.

The best thing to do when presented with such a difficult case is to ask...(register to read more)

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