When delegating work goes wrong

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in Leaders & Managers,Management Training

"Today was so frustrating!" Jenny told her friend Kate as they rode home from work. "My manager asked me to put together a booklet about our benefits and perks for our prospective hires. Something in addition to what HR gives them. I guess it's a task that she's done before. So I did it. But I'm not at all sure it's what she wanted, and she wasn't there to ask."

"Didn't she tell you what she wanted when she gave you the assignment?" Kate asked. "Not really," Jenny replied. "She just gave me a general idea and left the specifics up to me. She didn't even have a copy of the one she'd done before. Now usually, I like it when she lets me manage projects myself, but this time I really needed more information. I'm not even sure what all the benefits are, let alone what she wanted me to include."

Our employees' opinions of our leadership—and their willingness to follow us—are directly influenced by the decisions we make every d...(register to read more)

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