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Learning how to listen well

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in Office Communication,Workplace Communication

Most of us were never trained to listen well. Our schools teach reading, writing and speaking skills far more thoroughly than listening skills. In fact, the bad listening habits that develop as we grow up cause the average person's listening efficien­cy—how much of what we hear we understand and remember—to drop from 80 percent in grade school to 20 percent in adulthood.

Here are some of those bad habits:

  • Pseudo-listening. We are all guilty of putting on a polite facade while our mind wanders. This hap­pens frequently during large meetings, but it's also common in one-on-one conversations.
  • Stage-hogging. Some folks don't listen because they are always talking. Our culture values good talkers, but researchers have found that the most powerful members of groups are superior listen­ers. They ask more questions and pay more atten­tion to the answers than do other members.
  • Selective listening. Often, we hear only parts of a mess...(register to read more)

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