What does it mean to be assertive? It means expressing your opinions and feelings as soon as you see something that bothers you, rather than waiting until you're angry. It means speaking clearly and firmly, but respectfully and without blame. This leads to understanding and cooperation rather than disagreement and defensiveness, which works better for both you and your employees.
Let's see how this works in practice. Here's a typical workplace scenario: You have a relaxed atmosphere on your team because you value getting the job done more than you value keeping strict hours. Your people know this and they like it; they're generally considerate about not abusing your flexibility, and they're good about covering each other's work when necessary. But lately, people are getting sloppier--taking long lunches, regularly coming in late or sometimes not showing up at all.
How do you react? Here are three possible responses:
1. You g...(register to read more)