Rosalyn has been an executive secretary for XYZ Corp. for six years. Recently, she was promoted to the position of office manager. In her new position, she oversees the work of the secretaries she formerly worked beside, all of whom she considers dear friends. She's finding it difficult to adjust to a new kind of relationship.
Since many front-line managers are promoted from the ranks, this is a common situation. If you can accept that the change in your relationship with your co-workers is bound to be uncomfortable at times, you're halfway there. Here are some keys to success:
- Make it a team effort. Ask for every-one's help, understanding and guidance. They may be able to see themselves in your role and you should let them know you value their insights about how you can perform best. Review your expectations and how you plan to be an effective manager, and then get their feedback.
- Meet individually with each employee. Meet...(register to read more)