One of your best software programmers, Alex, is a workaholic who tinkers at his computer well into the night.
His peers tell you that he's on the cusp of groundbreaking innovation. But you're more concerned about getting him to do the less glamorous parts of his job.
You've repeatedly told Alex that his exploratory work must translate into revenue for your company. Otherwise, the steep development costs will sink whatever great tools he ultimately invents. You've also warned him not to overlook his everyday responsibilities like testing your firm's existing programs for viruses and responding to help-desk inquiries.
To make matters worse, your boss keeps pressuring you to demand more accountability from your tech staff. You argue that people like Alex are worth their weight in gold because they produce long-term breakthroughs that more than cover their cost.
So you're defending Alex to higher-ups while telling him to reduce ...(register to read more)