Express tactful impatience — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Express tactful impatience

by on
in Office Communication,Workplace Communication

When you're impatient, you can respond in many ways. You can mask your impatience and simmer in silence. Or you can do the opposite: Unleash your irritation, scowl frequently and throw up your arms in exasperation.

But the best option in most situations is to avoid throwing a fit. Instead, be assertive without getting pushy.

It's fine to alert others that you're not in a position to wait endlessly. By conveying that message in a diplomatic, non-threatening manner, you're more apt to get results.

The look on your face sets the tone for the conversation. If you smile slightly and speak in a compassionate or empathetic voice while you say, "I'm squeezed for time now. Can we wrap this up?," you reach out for a rapid resolution without sounding petulant.

Rather than speak through clenched teeth as you radiate stress, maintain your composure and show support for the person's predicament. Propose easy-to-implement solutions without sounding aggrieved.

If all else fails, ask sincerely, "What can I do to help you?" It's a disarming way to ally yourself with others.

 

Leave a Comment