When your computer, cell phone or Internet connection fails to function, you’ll ride an emotional roller coaster. A recent study by the Pew Internet & American Life Project found that 72 percent of consumers expressed confidence that after experiencing a tech breakdown, they were “on the right path to solving the problem.” But after two or more hours of dealing with the mishap, confidence devolved into impatience (for 59 percent), discouragement (for 48 percent) and confusion (for 40 percent).
The lesson is to respond to broken tech devices like a scientist seeking to solve a riddle. When consulting with a service expert or “help desk” colleague, control your emotions. Try to identify cause-effect relationships that help you understand what’s amiss.
An easy way to remember all your online passwords
If your file of website access passwords and usernames is getting unwieldy, here’s a simple and inexpensive solution for Mac, iPhone, iPod or Palm users. Go to agilwebsolutions.com and check out 1Password.
With this program, you create your own profile that lets you log on to all your favorite encoded websites with one click. You no longer have to remember passwords or usernames. The software’s passwordfeature also offers safeguards to protect your confidential data from phishing.