Educate employees with three questions.
Increase your workers’ awareness of your organization’s business model. If they have a solid understanding of your bottom-line operation, they will make a greater contribution.
In October, pose three key questions to members of your group and make sure they know the answers: What markets are we in? What are our most critical sales (or production) goals? What are the top products/services that we sell and our market share?
Conduct a targeted performance survey.
To gain insight into an employee’s performance, ask for two references: a co-worker whom he gets along with well and a co-worker with whom he does not mesh.
Contact the two co-workers and ask them to complete a simpleabout the employee. By collecting feedback from a worker’s best and worst colleagues, you get two revealing perspectives that you can use to manage better.
Implement mentor’s advice and evaluate results.
If you have a boss or mentor who makes a suggestion to improve your performance, take it seriously even if you privately harbor your doubts. Accept the advice and put it to work.
You want to put yourself in the position to say, “Thanks for your input. I was able to try what you suggested and …” Your follow-through reassures a high-powered supporter that you act on sound advice.