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Climb over the noncompliance hump

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in Leaders & Managers,People Management

Your employee, Jason, exhibits strong performance in most areas. But he neglects one of his key job duties: gathering customer feedback.

A year ago, you started requiring all your technical employees to contact five customers a month and fill out surveys based on their input. Everyone has complied except Jason.

The first few months, you mentioned your concern to Jason but didn’t come down hard. He assured you he’d start doing it.

After three months, you formally disciplined him with a memo in his personnel file. Two months later, you noted his noncompliance in his performance appraisal.

Despite your efforts, he still does not comply. Recently, you tried to use peer pressure. You promised the eight-person unit that you’d give everyone a $25 gift certificate to a restaurant but only if they all submitted five customer surveys within the month.

Everyone turned in surveys—except Jason.

You don’t want to terminate him over this. ...(register to read more)

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