One of the most endearing traits of a good manager is a willingness to ask for feedback from peers and employees. When you invite people to level with you about your performance, you cannot help but learn.
The danger is that you may hear what you don’t want to hear. Responding with curiosity and earnestness can solidify your reputation.
“The first hurdle is to be open to hearing honest feedback and to believe you can really learn something,” says Bette Price, president of the Price Group, a consulting firm in Dallas. “That’s especially true if you manage Gen Y workers. They tend to give very blunt feedback.”
Expect to feel a sting when you hear particularly hard-hitting input. Just make sure to remain silent with a neutral facial expression as you digest what you’re told.To guard against a defensive reaction, try to capture the other person’s perspective. Seek more information on how he sees the situation and whether he has wanted to give you this feedback for a long time.